Suspended Students

Suspended Students

If a student's registration has been marked as 'Suspended' on your roster, this may be due to a variety of reasons, such as a disputed payment on their access code or opting out of the school's RedShelf/Brytewave process. When a student's account has been suspended due to a disputed payment through our online store, our team typically notifies the student and offers them instructions on the steps needed to reactivate their account. 

If you are seeing a suspended student on your roster and would like additional information on the status of their account, please feel free to get in touch with our Support Team at and we would be happy to offer additional assistance!

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