Issues Uploading eClipz Assignment Videos

Issues Uploading eClipz Assignment Videos

If you are experiencing any difficulties in uploading your videos to the eClipz folder in your course assignments, this may be due to the file type or the size of the video. Many of these issues can be quickly addressed by reviewing the information provided below. If you continue to have trouble, please feel free to call the C4E Support Team at [phone], ext. 200 (M-F, 9am-6pm EST) for live troubleshooting. Zip video files can also be sent to [e-mail] (along with your assignment/course information) and our team can try to submit it on your behalf.

Common Issues for iPhone Users

When using an iPhone to record your video, keep in mind that the .MOV and .HEIC file types will NOT upload to eClipz! You also cannot use AirDrop to add your video to the assignment page folder. Instead, export your video as an MP4 using the iMovie app:

1. Open the iMovie app.
2. Start a new project. 
3. Select 'Movie.' 
4. Choose the video you want to convert. 
5. Select 'Create Movie.' 
6. Tap 'Done' in the top left corner. 
7. Tap the Share icon, which looks like a box with an upward arrow. 
8. Select 'Save to Files.' 
9. Choose 'On My iPhone.' 
10. Once you have exported your video as MP4, access your assignment once more and drop your MP4 into the eClipz assignment folder. 

Alternately, you may connect your iPhone to a computer and export the video from there:

1. Connect your iPhone to your computer using a USB-C or Lightning connector. 
2. Open the Photos app on your iPhone.
3. Select the videos you want to export.
4. Tap 'Export Unmodified Original.' 
5. Once you have exported your video as MP4, access your assignment once more and drop your MP4 into the eClipz assignment folder. 

Check Your File Size!

The eClipz tool has a file upload limit of 2GB, and video files can easily become quite large. When uploading your file, please ensure your video is not greater than 2GB. To check:

• On Windows 10 or 11, you may check your file size by accessing your file explorer and choose the folder where your video is located. Then click 'View' and change your view to 'tiles':
  
  
  You should see the sizes of all your files shown with the name of the file as in the below example: 
  
• On a Mac, you can quickly view your file size by control-clicking the file and selecting 'Get Info.' In the top right of the 'Get Info' panel, you'll see its size. You can also highlight a file in Finder and use the keyboard shortcut Command-I to open the Get Info panel.

If your video file exceeds 2GB, simply return to your original video software, go back to your project, and export it again as a lower resolution. If using the free Windows 10 Video Editor (which is pre-installed on most Windows 10 computers), you can drop in your video file, choose 'Finish Video,' and then select a smaller resolution: